Finding Vendors and Suppliers

A supplier is useful when the product that arrives matches the specification, the total cost works and problems can be resolved. A contact labelled private, premium or exclusive is not evidence of any of those things.

Define the product before asking for a quote

Write down the model or product code, material, size, color, quantity and required packaging. Ask whether images show the actual item you will receive. If a product has several designs, agree the precise option in writing.

Use the same specification with each supplier so you can compare their offers. A lower quote may exclude packaging, use a different material or require a larger order.

Compare the delivered cost

Request a breakdown of the item price, shipping, minimum order quantity and any other charges included in the quote. Ask where it ships from and what delivery estimate applies to your destination. Confirm which charges you may need to pay separately before deciding whether the offer works.

Record the quote's currency and validity period. Convert costs using the rate and fees you would actually pay, then leave room for a change before payment. Avoid choosing a supplier using the item price alone.

Verify the supplier and test a sample

Check that the business details, invoice and payment recipient are consistent. Be cautious with unsolicited messages and pressure to pay immediately. Use a payment method with terms you understand and keep a copy of the agreed order.

For branded goods, ask for source documentation and check it before listing. eBay's counterfeit policy explains the requirement to list genuine products.

Start with a sample or small order. Check measurements, materials, finishing and packaging against your specification. Photograph discrepancies and keep the packaging until the order is resolved.

Agree on how problems are handled

Ask what happens if an item arrives damaged, differs from the order or cannot be supplied. Establish the evidence required, the time to report an issue and who pays return delivery. Save the answer with the quote.

For repeat orders, keep a record of actual arrival dates, defect rates and the final cost per usable item. Compare suppliers using these results, not only their first sample or sales pitch.

Choose the next step

Once the sample passes, calculate the full resale cost and prepare your product listing. Keep the first restock small enough that a slow sale or quality problem will not tie up all your budget.